Reference

Terms & Conditions for your 9yardz account

9yardz sets out the rules for account use, access checks and request handling in one place, with wording that follows local law in India.

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9yardz Terms & Conditions for your 9yardz account
REACH US HERE

Where to reach us on policy

If you want a clause explained, send the question from the address linked to your account so we can match it faster. We handle policy requests, corrections and access issues through the same support flow, and we reply in plain English. When your message needs a record check, we may ask for the page name, date and the last four digits of the contact number on file.

Team online

Email support

Write to the address listed in your account area with the exact clause you want checked. We use that thread to answer policy questions, fix typos and confirm any request that affects your records.

Account form

Use the contact form for change requests, notice issues or a copy of stored details. Add the email on file so we can link the message to the right account without back-and-forth.

Chat desk

Open chat when you need a quick read on wording, timing or document checks. If the chat cannot verify you, we move the case to email and continue from there.

DATA AND CONSENT

How we handle your records

We keep policy handling narrow: only the details needed to manage your account, answer requests and record changes are stored.

Data handling

We keep only the details needed to run account checks, answer policy questions and record changes. Internal access is limited, and the stored file is used for service, dispute handling and legal duties.

Cookies

Cookies help the page remember your session, keep forms from resetting and show the version of these terms that matches your region. You can clear them in your browser, though some pages may then ask you to sign in again.

Account security

Use a private password, keep your device locked and avoid sharing one-time codes. If we spot unusual access, we may pause the session until you confirm the account from the registered contact route.

Retention

We retain policy logs only as long as needed for account administration, checks and legal duties. When records are no longer required, we remove or anonymise them under our internal retention process.

Changes

If you want a spelling fix, contact update or record correction, send the request from the email linked to your account. We may ask for proof before we change the stored details.

Contact path

For access questions or a disputed clause, reply through support and name the page, date and the point you want checked. That helps us trace the right record without delay.

Common questions on these terms

This page covers the terms that apply when you open and use your account, and the answers below keep the main points in one place. If a point depends on local law, the local rule applies where required. For anything that needs a human check, send us the exact clause and the account email so we can match the record before we reply.

These terms apply when you create an account, send a request or use any page tied to the account. If local law requires a different rule in India, the local rule applies where it must.

Yes. We may update the page when our process, record-keeping or legal duties change. The version posted at the time of use is the one that applies, unless local law says otherwise.

Send the request from the email linked to your account and ask for the data copy you want. We may need to confirm your identity before we share records or act on the request.

Use support to fix spelling, contact or other stored details. We may ask for proof so the change goes to the right account, and we only keep the correction once it is verified.

Only the person who controls the registered contact details should use the account. Any access or sharing must follow local law and the terms on this page at all times.

Write the clause, the date and the account email in one message so we can find the right record quickly. If the point needs a deeper check, we will reply through the same channel.

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