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Your Rights and Our Obligations at 9yardz

Before you open an account at 9yardz, it is worth knowing exactly what governs your relationship with us — from how we handle your data to what our…

Terms of UsePrivacy PolicyCookie PolicyData RetentionAccount Conditions

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What Our Terms Actually Cover

9yardz Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of use set out the conditions under which you may hold an account, place activity on the platform, and request withdrawals back to UPI, Paytm or PhonePe. They also define what we may do if an account breaches those conditions — including suspension, account

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review, or return of funds. We collect only the personal data required to verify your identity, process transactions and keep your account secure. That data is never sold to third parties. Where Indian law imposes specific data-localisation or disclosure obligations, we comply with those requirements. Payments
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processed through UPI, Paytm and PhonePe are subject to the terms of those respective payment networks in addition to ours. If there is ever a conflict between a payment provider's terms and ours, we will work with you directly to resolve it.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For any legal or privacy-related query — including data access requests, account disputes or terms clarification — our dedicated compliance support team is reachable through the channels below. We aim to acknowledge every legal query within 24 hours and provide a substantive response within five working days.

Team online

Email — Legal Team

Send written requests for data access, account disputes or terms clarification to our legal address. We log every submission and track it through to resolution, so nothing gets lost in a general inbox.

Live Chat — Compliance Support

Our live chat is staffed around the clock. For routine legal questions — what data we hold, how to close an account, how to object to a processing activity — chat is the quickest path to a clear answer.

Formal Written Notice

If you need to serve formal legal notice, our registered correspondence address is available on request via email. We acknowledge receipt and route the notice to the appropriate internal contact on the same business day.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Accounts Safe

Security at 9yardz is not a checkbox — it is woven into every layer that touches your account, your payment and your personal data.

Encrypted Data Storage

All personal data — name, contact details, payment identifiers — is stored using AES-256 encryption at rest. Access within our systems is role-restricted; only staff with a verified operational need can view account-level data.

Cookie Handling

We use essential cookies to keep your session active and analytics cookies to understand how the lobby is navigated. You may review and adjust non-essential cookie preferences at any time through the cookie banner on any page.

Data Retention Periods

Account data is retained for the period required by applicable Indian law plus a reasonable buffer for dispute resolution. Once the retention period lapses, data is securely deleted or anonymised — whichever the regulation requires.

Account Security Protocols

Two-factor authentication is available on all accounts. Login attempts from unrecognised devices trigger a verification step automatically. Unusual withdrawal requests — particularly those changing the linked UPI or Paytm handle — require identity re-confirmation.

Your Right to Access and Correct

You may request a copy of the personal data we hold about you at any time. If any detail is inaccurate, write to our legal team and we will correct or erase it within 30 days, subject to any legal hold obligations.

Contacting the Data Controller

The data controller for all personal data processed through 9yardz is the entity named in our full privacy policy. You can reach them directly via the email contact route — response is within five working days for all data-subject requests.

Frequently Asked Questions About Our Legal Terms

These questions cover the legal and policy areas we hear about most — from what data we collect to how disputes are handled and what your rights are as an account holder where local law permits access.

We collect the data needed to verify your identity and process payments — typically your name, date of birth, contact details and the payment handle (UPI, Paytm or PhonePe) you register. We do not collect data beyond what those purposes require.

Email our legal team with your account identifier and the subject line 'Data Access Request'. We will compile and send you a full record of the personal data we hold within 30 days of receiving your verified request.

Yes. You may request erasure at any time. We will delete or anonymise your data promptly, except where Indian law or an active dispute requires us to retain specific records for a defined period before deletion can proceed.

Our terms specify the governing law and jurisdiction in the full document available on this site. Access to the platform is available where local law permits, and we apply the legal framework applicable to your region accordingly.

Raise the dispute through live chat or email within 30 days of the decision. Our compliance team reviews the case independently. If the matter remains unresolved after our internal process, the terms outline further escalation steps available to you.

We share only the minimum data required to process a transaction with UPI, Paytm or PhonePe — typically a transaction reference and amount. We do not pass browsing history, game activity or personal profile data to any payment network.

Contact our support team via live chat or email to initiate account closure. Any remaining balance is returned to your registered UPI, Paytm or PhonePe account. Data is retained only for the period required by law, then securely deleted.

Your Rights and Our Obligations at 9yardz

How to Reach Us on Legal Matters

Email — Legal Team

Live Chat — Compliance Support

Formal Written Notice

How We Handle Your Data and Keep Accounts Safe

Encrypted Data Storage

Cookie Handling

Data Retention Periods

Account Security Protocols

Your Right to Access and Correct

Contacting the Data Controller

Frequently Asked Questions About Our Legal Terms

01 What personal data does 9yardz collect when I open an account?

02 How do I request a copy of the data held about me?

03 Can I ask 9yardz to delete my personal data?

04 What law governs 9yardz's terms of use?

05 How are account disputes resolved if I disagree with a decision?

06 Does 9yardz share my data with the payment providers I use?

07 How do I close my account and what happens to my data after closure?

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