Reference

How 9yardz Handles Your Personal Data

Q: Can I request a copy of all data 9yardz holds about me?

Yes. Email privacy@9yardz.co from your registered address with the subject line 'Data Access Request'. We will compile and send you a summary of the personal data on your account within seven working days of receiving your request.

Q: Who do I contact if I believe my privacy rights have been breached?

Contact our privacy team at privacy@9yardz.co immediately with a description of the concern. We acknowledge all breach-related complaints within 24 hours and begin an internal review. You may also escalate to the relevant data-protection authority under applicable Indian law.

At 9yardz, we collect only the data we genuinely need to run your account, process deposits via UPI, Paytm or PhonePe, and keep your sessions secure.

Data collected only as neededUPI, Paytm, PhonePe payment data protectedYour rights clearly explainedIndia-specific data handlingContact us to request changes

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What This Privacy Policy Covers

9yardz Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all account activity on 9yardz.co, including account registration, deposits made through UPI, Paytm or PhonePe, gameplay sessions, and any correspondence you send to our support team. We act as the data controller for personal information you provide. The policy is written

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for accounts operating where local law in India permits access. We may update this policy periodically; when we do, the revised version is posted here with a new effective date so you always see the current terms. Continued use of your account after an update means
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you have acknowledged the revised policy. If any section is unclear, reach out to our privacy contact before proceeding.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete the personal data we hold for your account, our privacy team is ready to help. You can contact us through any of the channels below. We aim to respond to all data-related requests within seven working days of receipt.

Team online

Email Privacy Team

Send your data request or privacy question to our dedicated address at [email protected]. Include your registered account email so we can locate your records quickly and respond accurately.

Live Chat Support

Open the live chat widget on 9yardz.co and tell the agent your request is privacy-related. They will escalate directly to the privacy team and give you a reference number for tracking.

Written Request Form

Use the on-site data request form under Account Settings. Fill in your name, registered UPI or Paytm-linked email, and the specific action you need — access, correction or deletion.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply technical and organisational measures across every layer of your account — from the moment you key in your UPI ID to the point a withdrawal lands in your PhonePe wallet.

Data We Actually Collect

We collect your name, contact details, payment identifiers such as your UPI handle or Paytm number, device type, and session timestamps. We do not collect data beyond what your account activity requires.

Cookie Usage

We use cookies to keep your session active and remember your language preference. Analytics cookies help us understand which pages load slowly on Indian mobile networks so we can fix them. You can manage cookies in your browser settings.

Account Security Measures

Your password is stored as a one-way hash — we cannot read it. Two-factor authentication is available and we encourage you to enable it. All data in transit between your device and our servers is encrypted.

Data Retention Schedule

Active account data is held for the duration your account remains open plus the period required by applicable law. If you close your account, most personal data is deleted within 90 days unless a legal obligation requires us to keep it longer.

Third-Party Sharing

We share data only with payment processors such as UPI networks, Paytm and PhonePe to complete transactions, and with fraud-detection partners. We do not sell your personal data to advertisers or unrelated third parties.

Requesting Data Changes

You may request a copy of your data, ask us to correct inaccuracies, or ask for deletion by contacting [email protected]. We will confirm receipt within 48 hours and complete the action within seven working days.

Common Questions About Your Privacy at 9yardz

The questions below cover the data rights and account privacy topics we hear most often. If your question is not listed here, our privacy team at [email protected] will respond within seven working days.

We collect your name, email address, phone number, date of birth for eligibility checks, and payment identifiers like your UPI handle or Paytm-linked number. Device type and session timestamps are also recorded to protect your account from unauthorised access.

Transaction references are stored to match deposits and withdrawals to your account. Full UPI credentials and PhonePe wallet details pass through the payment gateway — we hold only the reference ID and amount, never your full payment credentials.

Yes. Email [email protected] from your registered address with the subject line 'Data Access Request'. We will compile and send you a summary of the personal data on your account within seven working days of receiving your request.

Submit a deletion request via the on-site form in Account Settings or email [email protected]. Once verified, we delete personal data within 90 days. Data we are legally required to retain — such as transaction records — will be held only for the statutory period.

We share data only with payment processors (UPI networks, Paytm, PhonePe) to complete transactions and with fraud-prevention partners. We do not sell or rent your personal data to advertisers, data brokers, or any unrelated third party.

Session cookies keep you logged in; analytics cookies help us improve page speed on Indian mobile connections. You can disable non-essential cookies through your browser settings. Note that disabling session cookies will require you to log in each time you visit.

Contact our privacy team at [email protected] immediately with a description of the concern. We acknowledge all breach-related complaints within 24 hours and begin an internal review. You may also escalate to the relevant data-protection authority under applicable Indian law.

How 9yardz Handles Your Personal Data

Reach Us About Your Data

Email Privacy Team

Live Chat Support

Written Request Form

How We Protect and Manage Your Data

Data We Actually Collect

Cookie Usage

Account Security Measures

Data Retention Schedule

Third-Party Sharing

Requesting Data Changes

Common Questions About Your Privacy at 9yardz

01 What personal data does 9yardz collect when I open an account?

02 Is my UPI or PhonePe payment data stored on 9yardz servers?

03 Can I request a copy of all data 9yardz holds about me?

04 How do I ask 9yardz to delete my personal data?

05 Does 9yardz share my data with any other companies?

06 How does 9yardz use cookies and can I turn them off?

07 Who do I contact if I believe my privacy rights have been breached?

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